/* 官方支持台 */
.contact-support-page {
  --support-navy: #0d1b2a;
  --support-blue: #1e56d6;
  --support-blue-soft: #eef3ff;
  --support-line: #dfe5ec;
  --support-muted: #667085;
}

body.support-page-open .u-contact-float {
  display: none;
}

.contact-support-page .contact-page-hero {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(300px, 0.56fr);
  align-items: stretch;
  gap: 30px;
  min-height: 224px;
  margin-bottom: 18px;
  padding: 30px 32px;
  border: 1px solid #2a4059;
  border-radius: 10px;
  background: var(--support-navy);
  box-shadow: 0 18px 40px rgba(13, 27, 42, 0.16);
}

.contact-support-page .contact-page-hero::after {
  height: 3px;
  background: linear-gradient(90deg, #c99b47, #f0d99e 42%, rgba(240, 217, 158, 0.08));
}

.contact-support-page .contact-page-hero-copy {
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.contact-support-page .contact-page-eyebrow {
  gap: 7px;
  color: #f0d99e;
  font-size: 11px;
  letter-spacing: 0;
}

.contact-support-page .contact-page-hero h2 {
  margin-top: 9px;
  font-size: 29px;
  line-height: 1.18;
}

.contact-support-page .contact-page-hero p {
  max-width: 590px;
  margin-top: 10px;
  color: rgba(235, 242, 250, 0.72);
  font-size: 13px;
  line-height: 1.75;
}

.contact-page-routes {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 22px;
}

.contact-page-routes span {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 30px;
  padding: 0 10px 0 7px;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 6px;
  color: rgba(238, 244, 251, 0.76);
  background: rgba(255, 255, 255, 0.045);
  font-size: 11px;
  font-weight: 700;
}

.contact-page-routes b {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 21px;
  height: 21px;
  border-radius: 4px;
  color: #f0d99e;
  background: rgba(240, 217, 158, 0.1);
  font-size: 9.5px;
}

.contact-support-page .contact-page-hero-side {
  display: flex;
  flex-direction: column;
  justify-content: center;
  gap: 18px;
  padding-left: 28px;
  border-left: 1px solid rgba(255, 255, 255, 0.12);
}

.contact-support-page .contact-page-status {
  align-self: flex-start;
  padding: 7px 11px;
  font-size: 11px;
}

.contact-page-metrics {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 1px;
  overflow: hidden;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 7px;
  background: rgba(255, 255, 255, 0.1);
}

.contact-page-metrics > span {
  min-width: 0;
  padding: 13px 14px;
  background: rgba(8, 21, 35, 0.78);
}

.contact-page-metrics small,
.contact-page-metrics b {
  display: block;
}

.contact-page-metrics small {
  color: rgba(224, 234, 246, 0.56);
  font-size: 10px;
}

.contact-page-metrics b {
  margin-top: 4px;
  color: #f7f9fc;
  font-size: 12px;
  line-height: 1.45;
}

.contact-support-page .contact-workspace {
  grid-template-columns: minmax(0, 0.78fr) minmax(0, 1.22fr);
  gap: 18px;
}

.contact-support-page .contact-direct-card,
.contact-support-page .contact-form-card {
  border-color: var(--support-line);
  border-radius: 8px;
  background: #fff;
  box-shadow: 0 8px 24px rgba(16, 24, 40, 0.055);
}

.contact-support-page .contact-panel-head,
.contact-support-page .contact-form-head {
  grid-template-columns: 40px minmax(0, 1fr) auto;
  gap: 12px;
  padding: 17px 18px;
  border-bottom-color: #e7ebf0;
  background: #f8fafc;
}

.contact-support-page .contact-direct-card .contact-panel-head {
  grid-template-columns: 40px minmax(0, 1fr);
}

.contact-support-page .contact-panel-icon,
.contact-support-page .contact-form-icon {
  width: 40px;
  height: 40px;
  border-radius: 8px;
  color: var(--support-blue);
  background: var(--support-blue-soft);
}

.contact-support-page .contact-panel-head b,
.contact-support-page .contact-form-head h3 {
  font-size: 15px;
}

.contact-support-page .contact-panel-head small,
.contact-support-page .contact-form-head p {
  margin-top: 4px;
  color: var(--support-muted);
  font-size: 11px;
}

.contact-form-kicker {
  display: block;
  margin-bottom: 2px;
  color: var(--support-blue);
  font-size: 9.5px;
  font-weight: 900;
}

.contact-support-page .contact-direct-card {
  padding: 0;
}

.contact-scope-list {
  display: grid;
  gap: 1px;
  padding: 14px;
  background: #edf1f5;
}

.contact-scope-item {
  display: grid;
  grid-template-columns: 32px minmax(0, 1fr);
  align-items: center;
  gap: 10px;
  min-height: 58px;
  padding: 10px 11px;
  background: #fff;
}

.contact-scope-item:first-child {
  border-radius: 7px 7px 0 0;
}

.contact-scope-item:last-child {
  border-radius: 0 0 7px 7px;
}

.contact-scope-item > span {
  width: 32px;
  height: 32px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 7px;
  color: #344054;
  background: #f2f4f7;
}

.contact-scope-item b,
.contact-scope-item small {
  display: block;
}

.contact-scope-item b {
  color: #101828;
  font-size: 12.5px;
}

.contact-scope-item small {
  margin-top: 2px;
  color: var(--support-muted);
  font-size: 10.5px;
  line-height: 1.45;
}

.contact-channel-section {
  padding: 0 14px 15px;
}

.contact-section-heading {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin: 16px 0 12px;
  padding: 15px 0 0 13px;
  border-top: 1px solid #e7ecf2;
}

.contact-section-heading::before {
  content: "";
  position: absolute;
  left: 0;
  top: 18px;
  width: 3px;
  height: 17px;
  border-radius: 999px;
  background: linear-gradient(180deg, #1e56d6, #7ea6f3);
  box-shadow: 0 0 0 3px rgba(30, 86, 214, 0.06);
}

.contact-section-heading b {
  color: #101828;
  font-size: 15px;
  font-weight: 800;
  line-height: 1.4;
}

.contact-section-heading span {
  padding: 3px 8px;
  border: 1px solid #e6ebf1;
  border-radius: 999px;
  color: #667085;
  background: #f8fafc;
  font-size: 10px;
  font-weight: 700;
  white-space: nowrap;
}

.contact-support-page .contact-service-note {
  display: grid;
  grid-template-columns: 28px minmax(0, 1fr);
  gap: 9px;
  align-items: start;
  margin-bottom: 11px;
  padding: 11px;
  border-color: #d8e3f6;
  border-radius: 7px;
  background: #f5f8ff;
}

.contact-support-page .contact-service-note > span {
  width: 28px;
  height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin: 0;
  border-radius: 6px;
  color: var(--support-blue);
  background: #e6edff;
}

.contact-service-note b,
.contact-service-note p {
  display: block;
}

.contact-service-note b {
  color: #1d2939;
  font-size: 11.5px;
}

.contact-service-note p {
  margin-top: 2px;
  color: #667085;
  font-size: 10.5px;
  line-height: 1.5;
}

.contact-support-page .contact-direct-card .contact-channel-grid {
  gap: 7px;
}

.contact-support-page .contact-channel {
  width: 100%;
  display: grid;
  grid-template-columns: 38px minmax(0, 1fr) 28px;
  align-items: center;
  gap: 10px;
  min-height: 58px;
  padding: 9px 10px;
  border: 1px solid #e1e7ee;
  border-radius: 7px;
  color: inherit;
  background: #fff;
  text-align: left;
  transition: border-color 0.16s ease, background 0.16s ease, box-shadow 0.16s ease;
}

.contact-support-page .contact-channel:hover,
.contact-support-page .contact-channel:focus-visible {
  border-color: #aebfe4;
  background: #f9fbff;
  box-shadow: 0 0 0 3px rgba(30, 86, 214, 0.08);
  outline: none;
}

.contact-support-page .contact-channel-icon {
  width: 38px;
  height: 38px;
  border-radius: 7px;
}

.contact-channel-copy {
  min-width: 0;
}

.contact-channel-copy b,
.contact-channel-copy em {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.contact-channel-copy b {
  color: #1d2939;
  font-size: 12px;
}

.contact-channel-copy em {
  margin-top: 2px;
  color: #667085;
  font-size: 10.5px;
  font-style: normal;
}

.contact-channel-action {
  width: 28px;
  height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 6px;
  color: #667085;
  background: #f2f4f7;
}

.contact-support-page .contact-channel-empty {
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr);
  align-items: center;
  gap: 10px;
  padding: 13px;
  border: 1px solid #e1e7ee;
  border-radius: 7px;
  color: #667085;
  background: #fafbfc;
  text-align: left;
}

.contact-channel-empty > svg {
  width: 36px;
  height: 36px;
  padding: 8px;
  border-radius: 7px;
  color: var(--support-blue);
  background: var(--support-blue-soft);
}

.contact-channel-empty b,
.contact-channel-empty p {
  display: block;
}

.contact-channel-empty b {
  color: #1d2939;
  font-size: 11.5px;
}

.contact-channel-empty p {
  margin-top: 2px;
  font-size: 10.5px;
  line-height: 1.5;
}

.contact-support-page .contact-direct-card .contact-qr-grid {
  gap: 7px;
  margin-top: 10px;
}

.contact-support-page .contact-direct-card .contact-qr-item {
  border-color: #e1e7ee;
  border-radius: 7px;
  padding: 8px;
}

.contact-support-page .contact-direct-card .contact-qr-item b {
  font-size: 11px;
}

.contact-support-page .contact-form-body {
  padding: 20px;
}

.contact-form-intro {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 18px;
  padding: 10px 12px;
  border-left: 3px solid var(--support-blue);
  border-radius: 0 7px 7px 0;
  color: #475467;
  background: #f5f8ff;
  font-size: 11px;
  line-height: 1.55;
}

.contact-form-intro svg {
  flex: 0 0 auto;
  color: var(--support-blue);
}

.contact-support-page .contact-form-card .field {
  margin-bottom: 16px;
}

.contact-support-page .contact-form-card .field label {
  color: #344054;
  font-size: 12px;
}

.contact-support-page .contact-form-card .input,
.contact-support-page .contact-form-card .select,
.contact-support-page .contact-form-card .textarea {
  min-height: 42px;
  border-color: #d7dee8;
  border-radius: 7px;
  background-color: #fff;
  font-size: 13px;
}

.contact-support-page .contact-form-card .textarea {
  min-height: 152px;
}

.contact-field-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 6px;
}

.contact-field-head label {
  margin: 0;
}

.contact-field-head > span {
  color: #98a2b3;
  font-size: 10.5px;
}

.contact-support-page .contact-form-footer {
  margin-top: 18px;
  padding-top: 16px;
  border-top-color: #e8edf3;
}

.contact-support-page .contact-form-footer .btn {
  min-width: 118px;
  height: 42px;
  border-radius: 7px;
}

.contact-support-page .contact-history-head {
  align-items: center;
  margin: 28px 0 14px;
  padding: 0 0 12px;
  border-bottom-color: #dfe5ec;
}

.contact-history-kicker {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  margin-bottom: 4px;
  color: var(--support-blue);
  font-size: 10px;
  font-weight: 900;
}

.contact-support-page .contact-history-head h3 {
  font-size: 17px;
}

.contact-support-page .contact-history-head p {
  margin-top: 4px;
  font-size: 11px;
}

.contact-support-page .contact-history-head > span {
  padding: 6px 9px;
  border: 1px solid #dfe5ec;
  border-radius: 6px;
  color: #667085;
  background: #fff;
  font-size: 10.5px;
}

.contact-support-page .contact-list {
  gap: 11px;
}

.support-ticket {
  position: relative;
  display: grid;
  grid-template-columns: 5px minmax(0, 1fr);
  overflow: hidden;
  border: 1px solid #dfe5ec;
  border-radius: 8px;
  background: #fff;
  box-shadow: 0 4px 14px rgba(16, 24, 40, 0.04);
}

.support-ticket-marker {
  background: #98a2b3;
}

.support-ticket.is-pending .support-ticket-marker {
  background: #f59e0b;
}

.support-ticket.is-processing .support-ticket-marker {
  background: #2563eb;
}

.support-ticket.is-resolved .support-ticket-marker {
  background: #16a34a;
}

.support-ticket-content {
  min-width: 0;
  padding: 16px 18px;
}

.support-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.support-ticket-tags {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
}

.support-ticket-top time {
  flex: 0 0 auto;
  color: #98a2b3;
  font-size: 10.5px;
}

.support-ticket h4 {
  margin-top: 11px;
  color: #101828;
  font-size: 14px;
  line-height: 1.45;
}

.support-ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 4px 14px;
  margin-top: 5px;
  color: #98a2b3;
  font-size: 10px;
}

.support-ticket-message {
  margin-top: 12px;
  color: #475467;
  font-size: 12px;
  line-height: 1.7;
  white-space: pre-wrap;
}

.contact-support-page .contact-reply {
  display: grid;
  gap: 4px;
  margin-top: 13px;
  padding: 11px 12px;
  border-left: 3px solid var(--support-blue);
  border-radius: 0 7px 7px 0;
  color: #344054;
  background: #f5f8ff;
  font-size: 11.5px;
  line-height: 1.65;
}

.contact-reply b {
  color: var(--support-blue);
  font-size: 10.5px;
}

.support-ticket-waiting {
  margin-top: 13px;
  padding: 9px 11px;
  border: 1px dashed #d7dee8;
  border-radius: 6px;
  color: #667085;
  background: #fafbfc;
  font-size: 10.5px;
}

.support-empty {
  display: flex;
  align-items: center;
  gap: 13px;
  min-height: 112px;
  padding: 22px;
  border: 1px dashed #d5dde8;
  border-radius: 8px;
  color: #667085;
  background: #fff;
}

.support-empty > svg {
  flex: 0 0 auto;
  color: #98a2b3;
}

.support-empty b,
.support-empty p {
  display: block;
}

.support-empty b {
  color: #344054;
  font-size: 13px;
}

.support-empty p {
  margin-top: 3px;
  font-size: 11px;
}

@media (max-width: 820px) {
  .contact-support-page .contact-page-hero {
    grid-template-columns: minmax(0, 1fr);
    gap: 22px;
    min-height: 0;
  }

  .contact-support-page .contact-page-hero-side {
    gap: 13px;
    padding: 18px 0 0;
    border-top: 1px solid rgba(255, 255, 255, 0.12);
    border-left: 0;
  }

  .contact-support-page .contact-workspace {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (max-width: 560px) {
  .contact-support-page .contact-page-hero {
    padding: 22px 18px;
  }

  .contact-support-page .contact-page-hero h2 {
    font-size: 24px;
  }

  .contact-page-routes {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    margin-top: 18px;
  }

  .contact-page-routes span {
    justify-content: center;
    padding: 0 6px;
  }

  .contact-page-routes b {
    display: none;
  }

  .contact-support-page .contact-panel-head,
  .contact-support-page .contact-form-head {
    grid-template-columns: 36px minmax(0, 1fr);
    padding: 14px;
  }

  .contact-support-page .contact-form-head > .badge {
    grid-column: 2;
    justify-self: start;
    margin-top: 3px;
  }

  .contact-support-page .contact-panel-icon,
  .contact-support-page .contact-form-icon {
    width: 36px;
    height: 36px;
  }

  .contact-channel-section,
  .contact-scope-list {
    padding-right: 11px;
    padding-left: 11px;
  }

  .contact-support-page .contact-form-body {
    padding: 15px;
  }

  .contact-support-page .contact-form-body .grid-2 {
    grid-template-columns: minmax(0, 1fr);
  }

  .contact-support-page .contact-form-footer {
    align-items: stretch;
    flex-direction: column;
  }

  .contact-support-page .contact-form-footer .btn {
    width: 100%;
  }

  .contact-support-page .contact-history-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-ticket-top {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-ticket-content {
    padding: 14px;
  }
}